Distance Education Technology Support Process and Resources

EBR staff members can reset their district password using the PASS (Password Account Self-Service) system.

To keep this system secure during school closures, the Department of Technology Services is requiring teachers resetting their passwords via PASS to request a single-use PASS Key using the IT Helpdesk system.

Students having difficulty logging into their EBR accounts should report this information to their homeroom teacher.

The homeroom teacher will first make sure that the student is using the correct login credentials. Homeroom teachers can obtain a list of their student logins from their school’s technology facilitator (STF).

If the student is unable to log in using the correct username and password, the homeroom teacher will create an IT Helpdesk ticket on behalf of the student. Teachers should include this information in the IT Ticket:

1. Student first and last name
2. School Name
3. Student ID
4. Student username and password used to attempt to log in.

Teachers can support students having difficulty with technology by creating an IT Helpdesk ticket. When creating an IT helpdesk ticket on behalf of a student, please have the following information handy:

  • Student first and last name
  • School Name
  • Student ID
  • Any login information that the teacher or student may know.
  • A detailed description of the problem, including error messages.

EBRPSS students in grades 9-12 now have access to district-monitored email accounts. The instructions below walk students through the step-by-step process of setting up their new email accounts.

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